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Grwnv handles draining-basket return requests through one written review so the ordered mesh structure, every attached support and supplied tray, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Draining-basket returns are assessed as complete sets. Every listed mesh basket, rolled rim, telescoping rail, loop or folding handle, weld plate, hinge pin, wire foot, silicone pad or cap, removable drip tray, channel, and care card must remain together in the supplied quantity. For stainless mesh draining-basket orders, support review may refer to basket geometry, mesh type and aperture, rim, welds, telescoping rails, handles, grip pads, feet, caps, removable drip tray, tray channels, unused hygiene condition, and delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because these are food-contact kitchen items, an eligible non-defective return must remain unused, empty, clean, and completely dry, with no food, produce, dishes, utensils, water, soap, grease, mineral residue, odors, stains, rust, bent mesh, broken wire, sharp edge, deformed rim, forced rail, loose weld, stretched hinge, damaged foot, scratched tray, or washing residue. A customer may unpack, count, visually inspect, and gently move one empty rail or handle through its normal path on a protected surface without using or washing the product.
Repack an approved draining-basket return empty, clean, and dry. Retract telescoping rails evenly, fold handles only through their normal hinges, cushion rolled rims and weld points, and protect fine or expanded mesh from pressure that could crush or snag the wire. Separate the removable drip tray from metal feet with a rigid paper pad, cover silicone grips and caps, and immobilize every supplied component in one sturdy outer carton without placing heavy items inside the basket. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect returned mesh and support parts and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@grwnv.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 1059 Virginia Street, Dunedin, FL 34698, United States.
In the first email, identify the SKU and exact basket format. State whether the request concerns dimensions, mesh aperture, woven or diamond pattern, rolled rim, two telescoping rails, navy grip pads, loop handles, weld plates, three wire feet, folding handles, hinge pins, black foot caps, slate drip tray, six channels, lowered pour corner, visible delivery damage, or a missing supplied component. Photographs of the empty dry item and parcel may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange can be requested for another available draining format after the original complete unused set is approved for return. Basket dimensions, adjustable span, mesh aperture, handle geometry, support points, tray footprint, product net weight, price, and availability may differ and should be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@grwnv.shop or +1 (863) 373-8313. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).